Download Resume (PDF)
Sara Ingham
UX Researcher | Information Architect | Systems Analyst
Summary
I’m a UX Researcher with deep experience in information architecture, taxonomy/ontology, and metadata modeling. I specialize in uncovering insights that improve the usability and governance of complex, data-rich systems—whether in financial services, enterprise platforms, or large-scale digital ecosystems. I’ve led end-to-end research for organizations like Adobe and Intel, bridging technical and business perspectives to help teams focus on what truly matters and act on it with the right evidence.
Professional Experience
2017–2025
Lead Information Architect & UX Researcher
Clients: Adobe, Intel, Intuit, Workday, Zillow, Okta, Meta Reality Labs, Microsoft, Expedia
- Led UX research studies (contextual interviews, diary studies, card sorts, usability tests) to inform navigation, IA, and product decisions.
- Designed metadata frameworks, taxonomies, and ontologies to support search, tagging, compliance, and content governance.
- Documented system requirements, architectures, user flows, and process maps to support cross-functional teams.
- Facilitated stakeholder workshops to define requirements, align terminology, and co-create navigation structures.
2011–2018
Technical Services Specialist & QC Technician
- Led business process analysis during major ERP implementation and company acquisition.
- Designed taxonomies for customer incident and equipment repair databases serving global operations.
- Created workflow diagrams and process maps to improve cross-functional collaboration.
- Developed Tableau dashboards analyzing customer support trends and operational metrics.
2005–2010
Microbiologist
- Performed bacteriology using biochemical and molecular methods to isolate and identify bacteria.
- Managed LIMS database and sample workflow processes for pharmaceutical microbial identification services.
Education
2016-2017
Certificate: User Experience
2000-2004
BA/BS: Molecular Biology & Cognitive Science
Technical Skills
UX Research & Analysis:
- Contextual inquiry
- Stakeholder interviews
- Workshop facilitation
- Card sorting
- Tree testing
- Usability testing
- Journey mapping
- Personas
Design & Prototyping:
- Figma
- Miro
- Adobe Creative Suite
- HTML/CSS
- Domain modeling
- Metadata modeling
- ER diagramming
- Systems architecture documentation & analysis
- Process/workflow analysis & mapping
- Requirements gathering
- Taxonomy
- Ontology
- Metadata & content governance
Data Analysis & Visualization:
- Tableau
- Quicksight
- Airtable
- Python
- Streamlit
- RDF
- OWL
- SKOS
- SPARQL
- JSON
- PoolParty
- TopBraid
- Protege
Public Speaking
2023
Health Check: Auditing & Improving Metadata & Taxonomy Quality
2022
Observation To Insight: Interpreting Qualitative User Research For IA
2022
Beyond the Data: User Research for Complex Information Challenges